Title

Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability?

Document Type

Article

Department

Drucker School of Management (CGU)

Publication Date

2015

Disciplines

Leadership Studies

Abstract

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.

Rights Information

© 2015 John Wiley & Sons, Ltd.