Open Access Senior Thesis
Bachelor of Arts
© 2015 Eleanor A. Dwyer
We examine the antecedents of customer satisfaction in the restaurant sector, paying particular attention to perceived value and price level. Using Latent Dirichlet Allocation, we extract latent topics from the text of Yelp! reviews, then analyze the relationship between these topics and satisfaction, measured as the difference between review rating and user average review rating.
Dwyer, Eleanor A., "Price, Perceived Value and Customer Satisfaction: A Text-Based Econometric Analysis of Yelp! Reviews" (2015). Scripps Senior Theses. 715.