Date of Award

Winter 2020

Degree Type

Open Access Dissertation

Degree Name

Philosophy, PhD


Center for Information Systems and Technology

Advisor/Supervisor/Committee Chair

Tamir Bechor

Dissertation or Thesis Committee Member

Lorne Olfman

Dissertation or Thesis Committee Member

Michelle Bligh

Terms of Use & License Information

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

Rights Information

© Copyright Hengwei Zhang, 2020


Case study, IPO model, Standards Creation, Team Effectiveness


International Technology Standards play an essential role in supporting technology adoption and implementation. Emerging technologies are reshaping global commerce. New technologies have been shown to be an essential factor in boosting the economy as they offer great prospects for growth. It is a complicated journey from promising emerging technology to full industrialization and commercialization. However, the process of creating International Technology Standards itself is dynamic and complicated, consists of many underlying dimensions, and is influenced by political, economic, socio-demographic, and technological changes during the development process. Few theoretical frameworks exist to help in understanding the process of creating technology standards as well as to provide practical guidelines.

This dissertation bridges this gap by conducting an in-depth case study analysis that aims to extend our knowledge and gain a deeper understanding of the process of creating International Technology Standards. The case I selected is the first ever joint International Technology Standard by the International Organization for Standardization (ISO, a Europe-based standards development organization), and SAE International (SAE, a U.S.-based standards development organization). The purpose of the standard in question is to setup global policies and guidelines for automotive


cybersecurity, in the era during which cars will become fully connected and will soon be autonomous. In this case study, data were collected through documents, observations, interviews, and questionnaires. A total of 18 semi-structured individual and group interviews, including 24 participants, were conducted within four months, and 25 completed questionnaires were collected.

Coding was adopted as the data analysis method. The results reveal a set of Input-Process- Outcome (IPO) factors and components that impact team effectiveness in the process of creating International Technology Standards. To be specific, team structure is the most critical IPO factor that influences the team effectiveness. Additionally, an Input-Choice-Outcome (ICO) conceptual framework and several lessons-learned are offered for future International Technology Standards creation projects. The study contributes to literature and practice by providing theoretical and practitioner insights into the process of International Technology Standards creation.