Date of Award


Degree Type

Restricted to Claremont Colleges Dissertation

Degree Name

Information Systems and Technology, PhD


Center for Information Systems and Technology

Advisor/Supervisor/Committee Chair

Lorne Olfman

Dissertation or Thesis Committee Member

Brian Hilton

Dissertation or Thesis Committee Member

Chinazunwa Uwaoma

Dissertation or Thesis Committee Member

Jonathan Neil

Terms of Use & License Information

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

Rights Information

© 2020 Osama A Mujallid


Artificial Intelligence, E-Government, E-Government Applications, Innovative in Government, Persuasive Technology, Smart Civic Engagement


Although urban-development projects benefit public livability, municipalities face a challenge to motivate the public to engage with and evaluate these projects. In particular, municipal governments are beginning to engage citizens in public art programs because they are an important part of urban revitalization projects. The positive outcome of using citizen smartphone applications (citizen apps) encourages municipalities to adopt this technology to improve citizen engagement to improve urban livability. These apps support creating a partnership between the local government and citizens to improve urban development, monitor public services, and report local government shortcomings. The emergence of citizen apps and civic technology has attracted researchers to discuss these phenomena within an urban development context. However, these studies typically focus on reporting public services problems, information dissemination, and urban-design activity during projects’ early stages rather than evaluating the produced public services. Some municipalities are using social technologies to facilitate effective civic engagement and to gather public opinion, but these technologies typically focus on activity rather than assessment. A social technology (the most famous example being Facebook) is an Internet-based app that promotes dialog among users. Social technologies, instantiated in mobile apps, can challenge citizens to engage with civic problems, but they can also be used to gather data about the nature of these problems or options for solutions. Using the case of evaluating the benefits of public art, this study developed and evaluated an intervention based on persuasive technology, which was designed to motivate citizens to provide useful data about their assessments of public art displays.