Date of Submission
Campus Only Senior Thesis
Bachelor of Arts
2021 Olivia C Snell
Diversity in teams presents as a double-edged sword, increasing information availability and creativity while also reducing information sharing and social cohesion (Kravitz, 2005). Positive outcomes of diverse teams occur when teams trust each other (De Jong et al., 2016). However, the fragile nature of trust requires further understanding of how trust rebuilds in teams after a violation (Naquin & Kurtzberg, 2009). The current study investigated if perspective-taking improved diverse team trust and performance in a virtual team activity following a trust violation. This study used a 2 (trust: no trust violation, trust violation) x 2 (perspective taking: no perspective taking, perspective taking) between subjects factorial design. Subjects (n=60) were randomly assigned to 20 teams of three. As expected, team members who did not experience a trust violation performed better than team members who experienced trust violations. However, contrary to what was expected, team members who used perspective taking did not perform better than team members who did not employ perspective taking. Diverse teams who employed perspective taking after a trust violation did not perform better than teams who did not use perspective taking. Theoretical and practical implications are discussed.
Snell, Olivia C., "Understanding Diverse Teams: How to Overcome Trust Violations" (2021). CMC Senior Theses. 2730.
This thesis is restricted to the Claremont Colleges current faculty, students, and staff.