A Model of Sustainable Distributed Service Delivery in Organizations With Compassion-Based Missions
Document Type
Article
Department
Drucker School of Management (CGU)
Publication Date
11-2014
Disciplines
Leadership Studies
Abstract
This article examines the potential for offering sustainable compassion-based service. Organizations with compassion-based service missions face difficult challenges in addressing acute client needs with limited resources. We posit that distributed service delivery (i.e., clients serving themselves and one another) can result in more long-term compassion-based service when supported by shared and self-leadership. A model of sustainable distributed service delivery is presented and propositions are provided to help guide future research.
Rights Information
©2014
Recommended Citation
Manz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (2014). A Model of Sustainable Distributed Service Delivery in Organizations With Compassion-Based Missions. Journal of Leadership & Organizational Studies. 21 (4), 607-612.
