Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability?

Authors

Charles C. Manz, University of Massachusetts at Amherst
Bruce C. Skaggs, University of Massachusetts, Amherst
Craig L. Pearce, Claremont Graduate UniversityFollow
Christina L. Wassenaar, Claremont Graduate University

Document Type

Article

Department

Drucker School of Management (CGU)

Publication Date

2015

Disciplines

Leadership Studies

Abstract

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process.

Rights Information

© 2015 John Wiley & Sons, Ltd.

DOI

10.1002/job.1991

Recommended Citation

Manz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (2015). Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability? Journal of Organizational Behavior. 36, 607-612 DOI: 10.1002/job.1991