Graduation Year

2025

Date of Submission

5-2025

Document Type

Campus Only Senior Thesis

Degree Name

Bachelor of Arts

Department

International Relations

Reader 1

Jessica Zarkin

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© 2025 Yulisa Perez

Abstract

Mexico City's increased use of technology in government services during Claudia Sheinbaum's term as mayor from 2018 to 2024 represented an improvement in fighting corruption and making the government more inclusive and efficient. This thesis contributes to existing literature on Mexico City’s increased use of technology in its government services and the digital innovation strategies that have been implemented. Given Mexico City’s leadership in the digital transformation of its government services, this thesis addresses the following two questions: Why did Mexico City increase the use of technology in its government services between 2018 and 2024? And what were the challenges and benefits of increasing technology in government services? To answer these questions, my thesis describes Mexico City’s digital innovation strategies and analyzes why Sheinbaum prioritized this political agenda. In the first chapter, I contextualize Mexico City’s digital innovation strategies. In Chapter 2, I explore the reasoning behind the use of technology and the implementation of digital strategies. Overall, this thesis highlights how digital innovation in government services using technology can push for a more inclusive, efficient, and transparent government. Through this, Mexico City has framed itself as a leader in digital innovation and more equitable governance.

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