Price, Perceived Value and Customer Satisfaction: A Text-Based Econometric Analysis of Yelp! Reviews
Graduation Year
2015
Document Type
Open Access Senior Thesis
Degree Name
Bachelor of Arts
Department
Mathematics
Second Department
Economics
Reader 1
Winston Ou
Reader 2
Roberto Pedace
Terms of Use & License Information
Rights Information
© 2015 Eleanor A. Dwyer
Abstract
We examine the antecedents of customer satisfaction in the restaurant sector, paying particular attention to perceived value and price level. Using Latent Dirichlet Allocation, we extract latent topics from the text of Yelp! reviews, then analyze the relationship between these topics and satisfaction, measured as the difference between review rating and user average review rating.
Recommended Citation
Dwyer, Eleanor A., "Price, Perceived Value and Customer Satisfaction: A Text-Based Econometric Analysis of Yelp! Reviews" (2015). Scripps Senior Theses. 715.
https://scholarship.claremont.edu/scripps_theses/715
COinS
