Graduation Year

2026

Document Type

Campus Only Senior Thesis

Degree Name

Bachelor of Arts

Department

Organizational Studies

Reader 1

Barbara Junisbai

Reader 2

Lara Deeb

Rights Information

2025 Juliya J Makhanov

Abstract

Coffee shops are often associated with connection, yet the conditions that support sustained, relational interaction are rarely designed intentionally. This thesis examines how a coffee shop can be structured to foster relational community, defined here as connection built through repeated interactions, mutual recognition, and shared routines rather than atmosphere or branding. Drawing on literature from sociology, organizational studies, and design, the project treats the cafe as a form of everyday social infrastructure shaped by labor practices, leadership structures, spatial design, and daily operations.

Using Third Place Theory, Open Organization Theory, and principles of intentional gathering, the thesis proposes a conceptual business model that embeds relational goals into the core systems of a cafe. The model demonstrates how participatory leadership, fair labor conditions, accessible design, and purposeful programming create the conditions for consistent and meaningful interaction. Grounded in both scholarship and lived experience, the project offers a practical framework for designing hospitality spaces where relational community is actively supported rather than assumed.

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This thesis is restricted to the Claremont Colleges current faculty, students, and staff.

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